A Bank Teller’s career can be exciting. You would meet a large variety of people. If you prepare a resume, your experience in a Bank would be a plus point for you. Remember, however, that a Bank Tellers’ job is no cakewalk.
Often, in many cases Bank Tellers in large banks like Bank of America or J.P. Morgan or Wells Fargo have to do a lot of work and share a lot of responsibility. The Tellers salary of course is fairly good.
In a Bank Teller job interview, there is no set order in which the interviewer can ask questions.
A few questions are however classic and the interviewer would expect you to give a thoughtful, well coordinated answer to them. These are
• Why do you want this Bank Teller’s job?
Do not give the all too common answer that you need money. Your future employer would like to hire someone who will be useful to his organization and would be committed to his job. You should talk about your career goals and how you expect to have a long career with the company. What is the teller salary that you expect.
• What are your strengths and weaknesses?
This is the scope for you to talk about customer service skills and cash handling experience—the two foremost qualities to look for in a Bank Tellers’ job. If you had experience in this two areas, give an indication of your past experience fortified by one or two cases to prove your efficiency.
Also, see Name your three greatest weaknesses Interview question for sample response.
• Give details of a case when you tackled an angry customer.
If you had any experience of such cases, you can relate it. If you do not have, think up some examples and come prepared to answer such questions. The interviewer is trying to assess your skills in resolving disputes and check your ability to do so without blowing your top.
• If I ask your former boss, what would he tell us about you?
Be discreet in answering such questions. If you had good record in your previous job, you may say that you have done very well there but left the company for better prospects or personal problem. A prospective employer wants to hear that you have been a skillful person, a go-getter, and asset to a company and phrases like these. The more the potential employer hears such eulogies, the more inclined he would be to hire you.
• What cash handling experience you have?
Good cash handling experience is an important qualification for a Bank Teller. You should be honest with your answers here. If you had outages, mention them and say how you located them.
• Of all the banks in the area what made you select ours?
Due to ATM tellers, jobs have shrunk. You should have come prepared to talk about job ability in the bank where you have applied. Look at the banks website and see what their achievements are. Reiterate your strengths and show your enthusiasm for the job applied for.