Strategy Statement:

The interviewer needs to know about your managerial talents and skills, but also whether you are a realist. No workplace is ever free of conflict, and any type of Utopian response will be seen as slightly delusional.

Sample Response:

I feel it is always best to first address the source of any conflict whenever possible. I believe that a majority of conflicts come as result of misunderstanding and /or mis-communication, and these issues are most quickly cleared-up when working directly with the individual involved. Although I am, by nature, rather non-confrontational, I find that by being direct, open and honest, not only is resolution most quickly achieved, but I feel better for having dealt with the problem. Once, when dealing with an issue regarding personal property, I realized that there was no tip-toeing around the subject. Initially, both I and the other individual were uncomfortable. When I had the opportunity to state my position, and then ask for feedback from the other individual, we realized that we had a common goal... the resolution of the issue. The situation was taken care of, and both us felt as though the solution was mutually beneficial.

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