Strategy Statement:
There is little room for emotional responses in the workplace. The interviewer wants to know how you might keep that from happening.
Sample Response:
The smartest thing I can do when initially dealing with an upsetting issue is to disengage my emotional response. Although my emotional response might be the truest depiction of how I feel about an issue, I know that it often suffers from not allowing a fully logical or rationale perspective. Often when I find myself in the throes of an emotional response, I find myself thinking, “... but I don’t care about what they think!” Obviously, that is no perspective to introduce into a potentially upsetting situation. In a matter regarding a personal property issue, I benefitted from taking “time off” to cool down and clearly list my concerns. By referring to this list when working out a compromise, I was able to disengage my emotional processing. The two of us then also had a working document to refer to in seeking a resolution to our situation.
Copyright 2010. North Pacific Technology Group LLC. All rights reserved.
There is little room for emotional responses in the workplace. The interviewer wants to know how you might keep that from happening.
Sample Response:
The smartest thing I can do when initially dealing with an upsetting issue is to disengage my emotional response. Although my emotional response might be the truest depiction of how I feel about an issue, I know that it often suffers from not allowing a fully logical or rationale perspective. Often when I find myself in the throes of an emotional response, I find myself thinking, “... but I don’t care about what they think!” Obviously, that is no perspective to introduce into a potentially upsetting situation. In a matter regarding a personal property issue, I benefitted from taking “time off” to cool down and clearly list my concerns. By referring to this list when working out a compromise, I was able to disengage my emotional processing. The two of us then also had a working document to refer to in seeking a resolution to our situation.
Copyright 2010. North Pacific Technology Group LLC. All rights reserved.